Privacy Policy

This Policy explains what personal information SeatSurfer, (known in this Policy as "we" or "SeatSurfer") collect and how we use it. Please read it carefully.

Generally, we collect information about you if you create an account, from your purchase or sale of tickets, when you email or call us and when you use our websites, apps and social media. We use that and other information to provide better services, marketing and support to you and our other customers (including by analysing your information to provide you with a personalised experience).

When you, for example, create an account, purchase or sell tickets, download one of our apps or contact us on the phone, we may ask your consent to use your information for certain purposes. Your choices about how we use information are described here. SeatSurfer has a number of affiliates who use our platform to sell tickets ("Affiliates"). We will share your information with our Affiliates and may share your information with other third parties, as described here.

SeatSurfer is responsible for the processing of your personal information in accordance with, the Data Protection Act 1998.

Cookies Notice.

We and third party organisations use cookies and other technologies, such as pixel tags on our websites and in our emails. For more information about cookies and how to disable them, please see our Cookies Policy.

We collect your information in different ways:

Direct from you.

For example, if you register for a promotion, create an account, enter a competition or free prize draw, download an app, buy or sell tickets, post a comment on our websites or when you contact us.

Use of our websites and apps.

We use cookies and other technologies, such as pixel tags on our websites, in our emails and apps to collect information about your usage and to better target advertising. To learn more, please see our Cookies Policy.

From third parties.

For example, if you choose to use an integrated social media feature on our websites or apps, the third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our sites and apps may be posted to the social media platforms. Further information about the third parties from whom we obtain information is available here.

Information we may hold about you

We use the following information for the purposes described in this Policy:

Your account information.

We will hold contact information you provide to us (e.g. name, address, phone number, email, country of residence, preferred language) when you create a SeatSurfer account, buy or sell a ticket and/or participate in our competitions or promotions. We do not store customer credit card details nor do we share customer details with any 3rd parties.

Information you post online.

For example, we hold information you post on our website or on a third-party social media site to which we have access (including reviews you post or surveys you complete). When you post information online, you must not infringe the rights of others (including privacy rights) and you should be aware that others may use, tag and/or re-publish your information in ways that you might not expect (including in ways that are unlawful). You understand that we may use and re-publish any data you post online publicly, on our website or when using apps or social media tools.

Website usage.

If you use our websites, we may collect information about the browser and device you're using and your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites). We might look at what site you came from, what you did and didn't use our site for, or what site you visit when you leave us.

Emails.

In relation to emails we send you, we may use cookies and other technologies, such as pixel tags to collect information on how you respond to such emails, for example, the number of times the email is opened or the links in them are clicked etc. We partner with third parties who may also use such cookies and other technologies in our emails. . Please see our Cookies Policy for more information.

Other information about your interactions with us.

For example, if you interact with us, email, telephone or social media (e.g. Facebook).

We may use your information in the following ways and for the following purposes:

To provide you with products, services, account information and support.

For example, we might use your information to confirm your registration for an event. If you give us your friend's information, we will use it to provide services you request from us. Before you give us a friend's information, please do make sure that you have your friend's permission to share that information with us.

To send you communications in connection with your transaction and events you attend.

For example, we might send you emails about your account or a ticket purchase or ask you if you would like to review an event you attended. We might also contact you about this Policy or any of our other policies or terms.

To monitor and improve our services.

We analyse your information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and to provide you with a more customised experience.

To prevent or detect unlawful behaviour.

For example, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our or our Affiliates brands), or fraud (including credit card fraud and fraud we think has happened during a sweepstakes or promotion or at an event) or other crimes.

For security purposes.

We may use your information to protect the security of our company, employees, our customers, third parties and/or our/their property (including any events you may attend and our websites) as permitted by law.

For marketing purposes.

Where you've agreed, you may be contacted by us by email, text message, telephone or other means with information or offers regarding our upcoming events, products or services (including newsletters). We may also send you information or offers on behalf of other businesses, but when we do this, we do not give those businesses your name and address. Where you've agreed to receiving information directly from selected third parties these parties may include charities and retail companies for example, companies offering financial, health, leisure or subscription services.

As otherwise permitted by law.

In limited circumstances, we may also use your information for other purposes where permitted by law.

You have certain choices about how we use your information.

When you create an account, purchase or sell tickets or download our apps, we may ask for your consent in order to collect, process or use your personal information for specified purposes.

If you wish to withdraw any consent you have provided to us for such use of your personal information, please contact us or tell us about your preferences using the methods described in this section.

You understand that if you choose not to give us consents, or if you withdraw consents, you may not be able to take advantage of one or more features we offer.

In addition to contacting us you can opt out in the following ways:

You can opt out of receiving marketing communications including newsletters.

To stop receiving marketing communications, you can log into your account and change your preference or follow the instructions in any promotional message you get. .. It may take about ten days to process your request. Don't worry! Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.

You can control and opt out of the use of cookies and tracking tools.

To learn how to manage how we use cookies and other tracking tools, please click here.

You can control and opt out of us using tools on your devices.

For example, you can turn off the GPS locator or push notifications by using the settings on your phone.

We have security measures in place to protect your information.

The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

Links away from SeatSurfer.

This Policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Feel free to contact us if you have any questions, complaints or require a copy of information we hold about you If you have any questions or complaints about this Policy or any privacy concerns, or would like to request copies of the information we hold about you, please contact us. Please do not include your credit card number or other financial or sensitive information in your email.

To correct, amend or update information you have given us, or in order to withdraw a consent you have given us you can log into your account.

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a different date and version number from the one set out below. Please check our site periodically for updates.